eMed Refund, Cancellation and Replacement Policy
For health protection reasons, no cancellations of COVID-19 test kits can be accepted after the COVID-19 test kit has shipped and the Product should not be returned.
If your order has not shipped, you are eligible for a 100% refund of your eMed.com order.
If you do not receive your kit, or the kit arrives damaged or is missing components, you may request a replacement kit or a full refund by contacting Customer Support.
Please note that we cannot accept returns of unused kits. If you do not wish to proceed with testing, we ask that you dispose of your kit(s).
We are unable to provide a replacement kit due to expiration.
In order to be eligible for a refund, cancellation, or replacement from purchases made on eMed.com, customers must provide proof of purchase.
Kits purchased through an unauthorized reseller are not eligible for any refund, cancellation, or replacement.
Any refunds provided under this policy will be issued to the same payment method used for the purchase and will be processed by Customer Support within ten (10) business days of confirmation of refund eligibility.
To request a refund, cancellation or replacement in accordance with this policy or if you have any questions concerning this policy, please contact Customer Support by using the eMed Assistant at the bottom right-hand corner of your screen.