Frequently Asked Questions

Initiate a testing session by visiting www.eMed.com and clicking the “Start Test” button on the home page, then follow the instructions provided onscreen. Note: you must login using your NAVICA™️ app credentials to begin testing with eMed.

To download the NAVICA™️ app to your smartphone or device, and for more information visit: https://www.globalpointofcare.abbott/en/product-details/binaxnow-covid-19-home-test-us.html.

We understand you may have been experiencing issues logging into your eMed account recently, and these issues have been resolved at this time. (As of Jan. 30, 2021)

Please try your log in again now. If the original credentials you created do not work, please create a new login with an updated username/password combination and login in with the updated information.

Login to your account at www.eMed.com and click the profile icon on the menu bar. Then, select “Edit eMed Profile”.

Shelf life has been extended for the BinaxNOW Home Test, please review the letter issued by the FDA here for more information: https://eMed.com/FDA

For bulk order inquiries, please visit our website at www.eMed.com. From the homepage, click the “Support” link in the header and complete the form with as much detail as possible pertaining to your request. An eMed representative will contact you to follow up on your request.

Important: Please select “Sales” from the drop-down menu under "Category". 

eMed can only ship to physical mailing addresses at this time. Please review the shipping address entered and ensure it is NOT a PO BOX.

Proper administration of the testing and accurate results reporting are absolutely necessary to help save lives and slow the spread of COVID-19. eMed’s Certified Guides help ensure the virtually guided testing sessions are administered and results read correctly so both the individual user and the broader public health system can be confident in the results.

eMed’s innovative digital point-of-care platform enables this supervision to occur remotely, protecting individuals from potential exposure in physical health care settings and enabling eMed to process millions of tests per day.

Anyone who administers their own test without an eMed Certified Guide will be ineligible to receive a digital NAVICA™ Pass of their negative result.

For more information about the Abbott NAVICA™ app and digital NAVICA™ Pass visit https://www.globalpointofcare.abbott/en/product-details/binaxnow-covid-19-home-test-us.html

eMed cannot bill your health insurance directly but, because of government mandate, eMed’s at-home COVID-19 test may likely be covered by your insurance.¹ The terms and conditions of coverage for at-home COVID-19 testing vary by insurance plan, so if you have queries about whether this at-home COVID-19 test is eligible for reimbursement, please get in touch with your health insurance provider or health coverage plan directly. Note we are also accepting FSA or HSA payments for our at-home COVID-19 test, simply use your account card at checkout to spend your FSA or HSA dollars on this test.

In order to obtain an itemized receipt that you can use to apply for reimbursement purposes directly from your health insurance provider or health coverage plan, please do the following:

Your Itemized receipt will include:

• Date of Service
• Customer Name
• Name of service provider
• Contact information for service provider
• Type of product or service

More options will be offered in the future.

Our current six-pack option allows users the ability to test multiple times with only one shipping cost.

Additionally, the BinaxNOW™ Home Test is available in select neighborhood pharmacies, like Walgreens, and pharmacies participating in our retailer program through Cardinal Health.

To learn more, visit our Order section.

• Please close your app, re-open and drag down to refresh
• If the above does not result in a pass, ensure you have the latest version of the NAVICA™ app installed on your device
• Otherwise, please contact us at +1 (866) 955-1173

Visit our Refund, and Replacement Policy section to determine if your order is eligible.

To begin a refund/replacement request, please contact a Customer Support Agent by completing the contact form in the Support section or by calling +1 (866) 955-1173 for further assistance.

Check the status of your order online by logging in to your eMed account and selecting “My Orders” from the drop-down menu under your profile to view your order(s).

Please contact a Customer Support Agent by completing the contact form in the Support section or by calling +1 (866) 955-1173 for further assistance.

It means eMed has received your order and that your responses to the eligibility questionnaire are reviewed by a healthcare professional partner to ensure your eligibility to receive the eMed test.

Check the status of your order online by logging in to your eMed account and selecting “My Orders” from the drop-down menu under your profile to view your order(s).

Please contact a Customer Support Agent by completing the contact form in the Support section or by calling +1 (866) 955-1173 for additional support.

Please contact FedEx directly for inquiries relating to shipping and handling notifications by visiting https://www.fedex.com/en-us/home.html once your order is approved and processed for delivery.

Check the status of your order online by logging in to your eMed account and selecting “My Orders” from the drop-down menu under your profile to view your order(s).

Next business day delivery for orders processed and approved by 6 p.m. ET Monday - Friday. We are not able to deliver to a P.O. Box.

Orders approved Friday – Sunday will be processed the following Monday.

Weekend (Saturday & Sunday) delivery is not currently available.

eMed is using FedEx for shipping and handling of approved and processed orders.

Please contact FedEx directly for inquiries relating to shipping and handling notifications by visiting https://www.fedex.com/en-us/home.html

For faster, convenient delivery management, please use FedEx Delivery Manager by visiting www.fedex.com/delivery. With FedEx Delivery Manager, you may be able to make last minute modifications to your delivery, including re-directing your package to a different residential address, holding your package at a nearby FedEx Office facility, and providing specific delivery instructions.

No. eMed is not authorized by the manufacturer to provide services for the Abbott BinaxNOW™ Self Test. Only the BinaxNOW™ COVID-19 Ag Card Home Test (“Home Test”) is eligible for a virtually guided test session with an eMed Certified Guide using the eMed digital point-of-care platform. Visit eMed’s Order section to purchase your Home Tests today.

For additional information on use of the BinaxNOW™ COVID-19 Ag Card Home Test, please contact manufacturer Abbott at 833-637-1594 and select option 1 for English or option 2 for Spanish support.

No. The eMed digital health platform is meant to be used by individual adults who are 18 years of age or older, and every user is required to log in to eMed with a unique username/password combination that is their own.

To learn more, visit our Privacy Policy section.

Initiate a testing session by visiting www.eMed.com and clicking the "Start Test" button on the home page, then follow the instructions provided onscreen. Note: you must login using your NAVICA™️ app credentials to begin testing with eMed.

To download the NAVICA™️ app to your smartphone or device, and for more information visit:https://www.globalpointofcare.abbott/en/product-details/binaxnow-covid-19-home-test-us.html.

Note: All minors age 15 and under must have a "Managed Account" in the NAVICA™ app.

To create a "Managed Account" in the NAVICA™ app, complete the following steps:

Step 1:

Log into Navica App

Step 2:

Click person icon

Step 3:

Click Add a Managed Profile

Step 4:

Click Add a Managed Profile

Step 5:

Read Managed Profile agreement and click Yes

Step 6:

Add Basic Details and click Continue

Step 7:

Add Address Details and click continue

Step 8:

Add Additional Details and click Create Profile

Step 9:

Click Done for Now

The FDA has authorized the BinaxNOW™ COVID-19 Ag Card Home Test for individuals four years of age or older. Individuals 15 years of age or older may self-collect and perform the test under the observation of the eMed Certified Guide. Those individuals ages 4-14 will require an adult to perform the sample collection under the observation of an eMed Certified Guide.

To learn more, visit our Order section and visit our Privacy Policy section.

The BinaxNOW™ COVID-19 Ag Card Home Test is approved for distribution in the United States and its Territories.

BinaxNOW™ COVID-19 Ag Card Home Test meets the self-test conditions of the Order for proof of negative COVID-19 test by the CDC and is accepted by our partners United Airlines, American Airlines and Delta Air Lines for entry into the U.S.

Visit our Order section to purchase yours today.

We currently offer the BinaxNOW™ COVID-19 Ag Card Home Test for qualified individuals traveling on international United Airlines, American Airlines, and Delta Air Lines U.S.-bound flights, for reentry into the U.S. We recommend traveling with two Home Test kits per traveler.

Visit our Order section to purchase yours today.

Only the BinaxNOW™ COVID-19 Ag Card Home Test (“Home Test”) is eligible for a virtually guided test session with an eMed Certified Guide using the digital point-of-care platform. Visit our Order section to purchase yours today.

eMed is not authorized by the manufacturer to provide services for the Abbott BinaxNOW™ Self Test (“Abbott Self Test”).

For additional information on use of the BinaxNOW™ COVID-19 Antigen Self Test, please contact manufacturer Abbott at 833-637-1594 and select option 1 for English or option 2 for Spanish support.

You can purchase the BinaxNOW™ COVID-19 Ag Card Home Test on eMed.com currently. Additionally, select neighborhood pharmacies, like Walgreens, have them available for purchase, be sure to ask your pharmacist for the test kit with “Home Test” on the label.

Visit our Order section to purchase yours today.

For the most affordable, quick and convenient purchase of the BinaxNOW™ Home Test, purchase a six-pack at eMed.com and click Order.

Additionally, select neighborhood pharmacies, like Walgreens, and pharmacies participating in our retailer program through Cardinal Health, have them available for purchase. Be sure to ask your pharmacist for the test kit with “Home Test” on the label and the white and red sleeve (see image below). Only the BinaxNOW™ Home Test is accepted by eMed during a telehealth visit.

Visit our Order section to purchase yours today.

In order to receive a test result, digital lab report and/or health pass after participating in a virtually guided test session with an eMed Certified Guide, an individual must have registered and downloaded the NAVICA™ app while inside the U.S. and its territories.

Contact your U.S.-bound flight operator to confirm the COVID-19 tests they accept for entry into the U.S. 

To learn more, visit the CDC website and review the Requirement for Proof of Negative COVID-19 Test or Recovery from COVID-19 for All Air Passengers Arriving in the United States page.

You may now order a six-pack test kit at eMed.com for yourself, someone else and for others. When ordering for someone else or others, you must also include the legal name of each individual during the order process to ensure each individual receives their own prescribed test.

An individual must have registered on and downloaded the NAVICA™ app while inside the U.S. and its territories to receive a digital health pass unless they are a minor age 17 and under, in which case, all minors aged 17 and under must have a “Managed Account” in the NAVICA™ app. Note: you must log in using your NAVICA™️ app credentials to begin testing with eMed.

To download the NAVICA™️ app to your smartphone or device, and for more information visit: https://www.globalpointofcare.abbott/en/product-details/binaxnow-covid-19-home-test-us.html.

The FDA has authorized the BinaxNOW™ COVID-19 Ag Card Home Test for individuals 4 years of age or older.

For the most affordable, quick and convenient purchase of the BinaxNOW™ Home Test, purchase a six-pack at eMed.com and click Order.

For more information, visit our Privacy Policy section.

The eMed Lab Report timestamps your test time in Coordinated Universal Time (UTC), which may not be your local time zone. You may search online to find the corresponding UTC to your local time zone if you would like to verify the local time on your eMed Lab Report.

For your convenience, we are providing you the continental U.S. time zones and their corresponding UTC. We are currently in Daylight Savings Time in parts of the U.S., therefore:

• the Easter Daylight Time (EDT) corresponding to Coordinated Universal Time is minus four hours (-04:00);
• the Central Daylight Time (CDT) corresponding to Coordinated Universal Time is minus five hours (-05:00);
• the Mountain Daylight Time (MDT) corresponding to Coordinated Universal Time is minus six hours (-06:00);
• the Pacific Daylight Time (PDT) corresponding to Coordinated Universal Time is minus seven hours (-07:00).

If you have any further questions or comments, please contact customer support at +1 (866) 955-1173 or at customersupport@eMed.com.

Safe Travels!

The eMed Team

• The QR code on the sleeve is used to download the NAVICA™ app
• The Data Matrix on the label attached outside the box contains the Test Kit serial number which is also printed directly below
• The QR code on the Test Card located inside the Test Kit is used to verify and validate a test card during the testing process; it is different than the QR code on the sleeve
• The barcode on the side of the box is a UPC Code – just standard retail code, not used for anything in the test process

The tables below provides more details on the symbols used for Medical Device and IVD labeling:

For more information on Abbott BinaxNOW™ COVID-19 Ag Card Home Test, visit https://www.globalpointofcare.abbott/en/product-details/binaxnow-covid-19-home-test-us.html