Frequently Asked Questions
Answers to our most frequently asked questions are just one click away.
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We understand you may have been experiencing issues logging into your eMed account recently, and these issues have been resolved at this time. (As of Jan. 30, 2021)
Please try your log in again now. If the original credentials you created do not work, please create a new login with an updated username/password combination and login in with the updated information.
For bulk order inquiries, please select "Contact" on the footer section and complete the form with as much detail as possible pertaining to your request.
Important: Please select “Sales” from the drop-down menu under "Category".
eMed can only ship to physical mailing addresses at this time. Please review the shipping address entered and ensure it is NOT a PO BOX.
No. The BinaxNOW™ COVID-19 Ag Card Home Test requires a prescription for the person ordering the test. Qualified individuals are prescribed the BinaxNOW™ COVID-19 Ag Card Home Test via eMed’s healthcare provider partner. A qualified individual must receive a prescription before a test can be administered.
To learn more, visit our Order section.
Abbott’s BinaxNOW™ COVID-19 Ag Card Home Test is made in the U.S.A.
For more information on Abbott BinaxNOW™ COVID-19 Ag Card Home Test, visit https://www.globalpointofcare.abbott/en/product-details/binaxnow-covid-19-home-test-us.html.
For more information on Abbott and their global offerings please visit https://www.abbott.com.
eMed cannot bill your health insurance directly but, because of government mandate, eMed’s at-home COVID-19 test may likely be covered by your insurance.1 The terms and conditions of coverage for at-home COVID-19 testing vary by insurance plan, so if you have queries about whether this at-home COVID-19 test is eligible for reimbursement, please get in touch with your health insurance provider or health coverage plan directly. Note we are also accepting FSA or HSA payments for our at-home COVID-19 test, simply use your account card at checkout to spend your FSA or HSA dollars on this test.
In order to obtain an itemized receipt that you can use to apply for reimbursement purposes directly from your health insurance provider or health coverage plan, please do the following:
Your Itemized receipt will include:
- Date of Service
- Customer Name
- Name of service provider
- Contact information for service provider
- Type of product or service
More options will be offered in the future.
Our current six-pack option allows symptomatic users the ability to test multiple times during the period of time they are experiencing symptoms and with only one shipping cost.
To learn more, visit our Order section.
- Please close your app, re-open and drag down to refresh
- If the above does not result in a pass, ensure you have the latest version of the NAVICA™ app installed on your device
- Otherwise, please contact us at +1 (844) 943-0753
Visit our Refund, Cancellation and Replacement Policy section to determine if your order is eligible.
To begin a refund/cancelation/replacement request, contact Customer Support through the eMed Assistant at the bottom right corner of your screen.
If your order is eligible for a return per the Refund, Cancellation and Replacement Policy, check the status of your order online by logging in to your eMed account and selecting “My Orders” from the drop-down menu under your profile to view your order(s).
Please contact a Customer Support Agent by completing the contact form in the Support section or by calling +1 (844) 943-0753 for further assistance.
Check the status of your order online by logging in to your eMed account and selecting “My Orders” from the drop-down menu under your profile to view your order(s).
Please contact a Customer Support Agent by completing the contact form in the Support section or by calling +1 (844) 943-0753 for further assistance.
Please contact FedEx directly for inquiries relating to shipping and handling notifications by visiting https://www.fedex.com/en-us/home.html once your order is approved and processed for delivery.
Check the status of your order online by logging in to your eMed account and selecting “My Orders” from the drop-down menu under your profile to view your order(s).
Orders approved and processed Monday – Thursday are scheduled for delivery as soon as the following business day.
Orders approved and processed Friday – Sunday are scheduled for delivery as soon as the following Monday.
Weekend (Saturday & Sunday) delivery is not currently available.
eMed is using FedEx for shipping and handling of approved and processed orders.
Please contact a Customer Support Agent by completing the contact form in the Support section or by calling +1 (844) 943-0753 for further assistance.
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1 The Centers for Medicare and Medicaid Services (CMS) have indicated that at-home COVID-19 tests, such as the one eMed provides, must be covered by insurers and health plans when the test is ordered by an attending health care provider who has determined that the test is medically appropriate for the individual based on current accepted standards of medical practice and the test otherwise meets the statutory criteria in section 6001(a)(1) of the FFCRA. Consistent with section 6001 of the FFCRA, this coverage must be provided without imposing any cost-sharing requirements, prior authorization, or other medical management requirements. All eMed’s BinaxNOW COVID-19 Ag Card Home Tests are ordered by independent providers licensed to practice in the state of the test-taker, based on results from a screening questionnaire indicating that the test is medically appropriate for the individual. See also, FAQs regarding implementation of the Families First Coronavirus Response Act (the FFCRA), the Coronavirus Aid, Relief, and Economic Security Act (the CARES Act), and other health coverage issues related to Coronavirus Disease 2019 (COVID-19) at https://www.cms.gov/files/document/FFCRA-Part-43-FAQs.pdf