Once you Place Your Order from the Checkout page, it is non-refundable - all sales are final.

If the test kits arrive damaged or are missing components, you may request a replacement by contacting Customer Support on the Support page or by calling +1 (866) 955-1173. Claims for damage, shipping error or missing components must be reported immediately, but no more than 48 hours after receipt.

We are unable to provide a refund or a replacement kit due to expiration.

In order to be eligible for a refund or replacement in accordance with our refund policy, orders must be placed directly via eMed.com or eMedbasic.com. Telehealth Kits purchased through a reseller are not eligible for any refund by eMed.

Any refunds provided under this policy will be issued to the same payment method used for the purchase. Refunds will be processed by Customer Support within seven (7) business days.

If you have any questions concerning this policy, please contact Customer Support on the Support page or by calling +1 (866) 955-1173.