Raising Concerns & Reporting Issues

Dr Ali Parsa, CEO and Founder

As a healthcare provider, it is our responsibility to put safety ahead of anything else. Safety is the responsibility of every person at Babylon which means that we are all encouraged to take ownership when we see shortcomings, and we should face them openly and address them quickly.

We are continuously striving for excellence and we want to ensure that all our users are satisfied with the services we provide. We are committed to listening when people want to share their views and feedback about our services. We believe in continuous improvement of our services and, most importantly, we will never ignore anyone who has concerns about the services we provide them with. In the spirit of open collaboration, we always welcome an honest and constructive debate. We invite our users to openly collaborate with us if they have any feedback or concerns.

Sharing your feedback with us

Users of Babylon’s services across Asia are encouraged to share any feedback or queries they might have.

If users are interacting with Babylon’s services within our partner’s app, our partner will provide a dedicated email address that allows for direct and swift correspondence with their users. If there are any issues related to Babylon’s services, our partner will notify Babylon immediately. If users are interacting with Babylon’s services within our app, please contact our Babylon APAC regional hub team based in Singapore and our team will be in touch with you shortly.

Upon receiving sufficient information about the issue faced, our clinical safety, clinical AI and regulatory teams will be activated to conduct a thorough analysis of the issue.