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Babylon Terms of use

Effective Date: [X]

1. Welcome to Babylon

1.1. Welcome to the Babylon website (the “Website”).

1.2. The following terms and conditions (“Terms of Use”) form part of the agreement between you and Babylon Partners Limited, a limited company registered in England and Wales, and Babylon Singapore Pte. Limited, a limited company registered in Singapore ( “Babylon”, “we”, “our” or “us”).

1.3. Babylon is the operator of a platform that gives you, (“you”, “your” or “User”), access to certain artificial intelligence services (“Babylon Services”) through our healthcare application (“Babylon App”)

1.4. The Babylon App is available for free download via your mobile device, and (when and where available) via our Website). The Website and the Babylon App, including all component parts, together being, the (“Babylon Platform”).

1.5. Your use of services provided through the Babylon App requires your agreement to be bound by our in-app Terms and Conditions and our Privacy Policy. Our Terms and Conditions and our Privacy Policy are made available upon sign up to the Babylon and can be found within the Babylon App thereafter.

1.6. By using the Website, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must immediately cease all use and access to the Website. We recommend that you print a copy of the Terms of Use for future reference and your records.

1.7. To contact us, please email

2. What's in these Terms of Use?

2.1. These Terms of Use inform you of the rules for using our Website (“Website”).

2.2 These Terms of Use refer to the following additional terms, which apply to your use of the Babylon App:

  • Our Terms and Conditions which can be found upon sign up and within the Babylon App.
  • Our Privacy Policy, which sets out how we handle your personal data, which can be found upon sign up and within the Babylon App.
  • Our Cookie Policy, which sets out information about the cookies on our Website and the Babylon App.

3. The Babylon App

3.1 We provide the Babylon Services to you through the Babylon App.

3.2 Please be aware that any output from the Babylon Services does not constitute medical advice, diagnosis or treatment, it is solely for information purposes only.

3.3 If you are concerned about your health, please seek help from your doctor or a healthcare provider. In case of an emergency, you should contact the emergency services immediately. Always consult your doctor or another healthcare provider if you have any questions regarding any medical issues.

3.4 The content on the Babylon Platform is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on the Babylon Platform.

3.5 Although we make reasonable efforts to update the information on the Babylon Platform, we make no representations, warranties or guarantees, whether express or implied, that the content is accurate, complete or up to date.

3.6 We are constantly updating and improving the Babylon Platform. We strive to provide you with innovative new services and features. We also make improvements and updates in order to stay abreast of changing technologies, behaviours and the way in which people use the internet.

3.7 We reserve the right to change any features by updating the Babylon Platform, resetting that feature and/or suspending the service or support for that feature. These changes may affect your activities on the Babylon Platform. Changes may include the removal, modification or reset of the features you use. We will inform you of the changes and your rights in the case of changes by separate notification, to the extent you have signed up for such notifications.

3.8 Updates may be released from time to time by us or via the App Store where you downloaded the Babylon App. From time to time, to be able to use the Babylon Platform, it may be necessary for you to update third-party software.

4. Changes to Terms of Use

4.1 We may in our sole discretion, without prior notice to you, revise these Terms of Use at any time. If you do not agree with our changes, you should not continue to use our Website. Should these Terms of Use change materially, Babylon will update the Effective Date noted above and post a notice regarding the updated Terms of Use on Website.

4.2 If you continue to use our Website, we will assume you accept any changes we have made to these Terms of Use.

5. Suspension or Withdrawal of Our Site

5.1 The Website is made available free of charge. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Website for business and operational reasons. We will endeavour to give you reasonable notice of any suspension or withdrawal to the extent possible.

5.2 You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

6. Your Use of the Babylon Platform

6.1 We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software.

6.2 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to our site. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would be committing a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

7. Intellectual Property Rights and Content

7.1 Babylon is the sole and exclusive owner of the Babylon Platform, including any and all copyright, patent, trademark, trade secret and other ownership and intellectual property rights, in and to the Babylon Platform and any related materials and documentation. No title or ownership of the Babylon Platform or any portion thereof is transferred to you hereunder. Babylon reserves all rights not expressly granted hereunder. You agree not to change or delete any copyright or proprietary notice related to materials downloaded from the Babylon Platform.

8. Third-party services

8.1 If, and to the extent that, our Babylon Platform contains links to other websites or resources operated by third parties, these links are to be deemed as being provided for your information only.

8.2 We are unable to influence the content of such websites or resources provided by third parties, and we may not be held liable for and loss or damage you may incur as a result of, or in connection with, the use of such websites or resources.

9. Termination of our Contractual Relationship

9.1 In the event that you feel that you can no longer agree to these Terms of Use, at any time, you agree to stop using the Babylon Platform immediately.

9.2 Either party’s right to terminate the agreement for cause remains unaffected. Cause that entitles us to terminate the agreement may be, in particular, but not exclusively, your violation of the material contractual provisions and if, due to external circumstances, it can be assumed that you are making improper use of our Services. If good reason exists, we are furthermore authorised to block your access to the Babylon Platform, without any notice, and provided that no other less severe measure is effective.

10. Applicable Legislation and Jurisdiction

10.1 Our headquarters are in the United Kingdom. The agreement concluded based on these Terms of Use is subject to the laws of England and Wales.

10.2 The courts of England and Wales have the exclusive jurisdiction to settle any disputes arising in connection with, or as a result of your use of the Babylon Platform.

11. Who we are and how to contact us?

11.1 Babylon APAC Website is a site operated by Babylon Partners Limited (our UK headquarters).

11.2 Our UK headquarters, Babylon Partners Limited, are registered in England and Wales under company number 08493276 with registered office at 60 Sloane Avenue, London, United Kingdom, SW3 3DD.