Security

We take data security extremely seriously.
When you give us your data, you trust us to keep it secure. Any personal or sensitive information we hold about you is protected by strong encryption and held in secure data centres.

Storing your data
We store all of your personal health data on secure servers. Health data includes your medical information (such as symptoms and treatment). Your data may be processed or stored via destinations outside the European Economic Area but always in accordance with data protection laws and subject to strict safeguards.

Protecting your data
We encrypt all data transmitted to and from the app, and use strict procedures and security features to try to prevent unauthorised access. Payments are processed via a third party payment provider that is fully compliant with Payment Card Industry (PCI) data security standards.

Securing your data

We regularly test our servers to make sure our security controls are the best, and we work with industry-leading hosting partners to ensure our infrastructure is protected. Within the app, strong authentication and access controls are in place to protect clinical records and robust audit processes are in place to ensure data is accessed securely and appropriately.

To keep your data protected, please:

Make sure you have a strong password
Change your password frequently
Keep your password safe and only use it for your Babylon account.

Please take the time to read our Information Security Policy

Babylon’s Information Security Policy sets out Babylon’s commitments and arrangements to ensure the security of internal, customer, patient, and supplier information. Information security is everyone’s responsibility. All employees are empowered to identify any potential security weaknesses and incidents and report through the appropriate management channels.