FAQ

Frequently asked questions

How can I contact you?

You can reach the eMed Customer Support team by calling 1-800-730-2797 or by sending an email to support@emed.com.

What is included in the program?

Your program includes:
- Initial at-home blood collection kit for screening
- Prescription for GLP-1 medication, if eligible
- A side effect care package24/7 screening & side effect support
- Annual blood work
- Monthly clinical consultations
- Monthly questionnaire to support medication refills
- Weekly check-ins

Why are weekly check-ins part of the program?

Weekly check-ins allow us to monitor your progress, manage any side effects, and keep you aligned with your health goals. They serve as quick, supportive touchpoints built into your journey.

Can anyone sign up for the GLP-1 Weight Management Program?

Participants must be 18 years or older, and a licensed clinician will make the final decision based on your unique health profile and lab results on whether you are eligible for the program.

How does the review process work?

Once we have received your medical history and lab report, a licensed clinician will carefully review your information to determine your eligibility for the eMed Program and confirm the most appropriate GLP-1 medication for you.

Will I receive an FDA-approved medication?

Yes. eMed only provides access to FDA-approved GLP-1 medications, specifically Wegovy.

Who is prescribing my treatment?

eMed partners with a network of licensed clinicians who can prescribe medication, provide clinical consultation, and monitor patients in all 50 states. eMed is not a medical provider.