You can reach the eMed Customer Support team by calling 1-866-955-1173 or by sending an email to support@emed.com.

Your program includes:
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- Initial at-home blood collection kit for screening
- Prescription for GLP-1 medication, if eligible
- A side effect care package24/7 screening & side effect support
- Annual blood work
- Monthly clinical consultations
- Monthly questionnaire to support medication refills
- Weekly check-ins

Weekly check-ins allow us to monitor your progress, manage any side effects, and keep you aligned with your health goals. They serve as quick, supportive touchpoints built into your journey.

Participants must be 18 years or older, and a licensed clinician will make the final decision based on your unique health profile and lab results on whether you are eligible for the program.

Once we have received your medical history and lab report, a licensed clinician will carefully review your information to determine your eligibility for the eMed Program and confirm the most appropriate GLP-1 medication for you.

Yes. eMed only provides access to FDA-approved GLP-1 medications.

eMed partners with a network of licensed clinicians who can prescribe medication, provide clinical consultation, and monitor patients in all 50 states. eMed is not a medical provider.

No. You must use the eMed GLP-1 Screening KitTM to obtain your lab report. We do not currently accept existing lab reports from other providers.

After your clinician reviews your lab results and health profile, we’ll update you on your eligibility within three business days. If a live visit with your doctor is required, your timeline will depend on your scheduled appointment.

If you're not eligible after your blood test, we’ll let you know the reasons. In some cases, we may simply require additional information before making a final decision. Eligibility can change over time depending on your health status, and you may be
able to reapply later.

After reviewing your eligibility criteria, a clinician will prescribe a GLP-1 medication based on your current health and future health goals. Only FDA-approved medications for weight loss will be prescribed. If you have further questions about
medications, you can discuss them directly with your clinician.

Live Virtual Proctors provide non-clinical guidance during your at-home, needle-free blood collection. They ensure your test is completed correctly and safely. Proctors are not medical staff, but they help you complete this important first step for your clinician. The blood test is a crucial first step that allows you and your clinician to geta clear picture of your current health. This enables us to monitor your progress and track the changes in your biomarkers throughout your journey.

While most side effects are mild and temporary, our dedicated clinical partner is here to support you every step of the way. You can monitor your side effects and escalate any concerns to our clinical partner 24/7 through the eMed app. We'll provide you with guidance on how to manage your
symptoms and answer any questions you may have. If you’re unsure whether a side effect is severe, please contact us through the app before making any changes to your medication.
If you are experiencing severe side effects, please stop taking your medication and immediately visit an emergency room or call 911.

When our records indicate you have two or fewer doses of medication remaining, you will be asked to complete a short refill questionnaire. Your responses, along with the data from your weekly check-ins, will be sent for clinical review to issue a new 4-week prescription.

eMed is committed to protecting your privacy, and we will not sell your data. Please see our Privacy Policy to understand the type of information we collect and the
specific practices and guidelines that we employ to protect the security and
confidentiality of your personal information.

We’re available 24/7/365 — no appointment needed. Our eMed Live Virtual Proctors
are trained and ready to assist you anytime.

Once your kit is shipped or you've completed your onboarding call, your first month's fee is non-refundable. Cancelling your plan stops future billing but keeps your account active until the end
of your current cycle. To cancel your subscription after the first month and avoidfuture charges, you must provide at least 21 days' notice before your next payment is due. To begin a cancellation, please contact our Customer Support team by emailing
Support@emed.com or calling +1 800-730-2797

Deleting your account is different from canceling your plan. Account deletion
permanently removes all your data and cannot be undone. To delete your account,
please contact our customer service team by sending an email to Support@emed.com or calling us at +1 800-730-2797. Important: Once your account deletion is processed, it is permanent and cannot be undone.

Some general diet and lifestyle changes that might be suggested include:

Balanced Diet:
Focusing on a diet rich in whole foods and low in refined sugars and processed foods is important for managing blood sugar and glucose fluctuations. Food Color Counts: Fuel up and manage this disease with a variety of colorful, nutrient-dense foods. Enjoy a rainbow of fruits and veggies, including dark leafy greens, blueberries, oranges, and tomatoes, which are rich in vitamins, fiber, and minerals. Pair with whole grains and protein, like brown rice with salmon, for a nutritional boost! Carbohydrate Awareness: Being aware of carbohydrate intake can help to
manage post-meal blood sugar spikes. This doesn't mean avoiding carbohydrates entirely but rather choosing complex carbs and being mindful of portion sizes.
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Regular Physical Activity:
Exercise helps improve insulin sensitivity and can also contribute to weight loss. For overall health, adults need at least 150 minutes a week
of moderate-intensity aerobic activity. This could be brisk walking 22 minutes a day, 30 minutes a day, 5 days a week, or what works for your schedule. Alternatively, you could do 75 minutes of vigorous-intensity aerobic activity each week, such as swimming laps. Or you could do an equivalent combination of moderate- and vigorous-intensity aerobic activity each week. Adults also need at least 2 days a week of muscle-strengthening activity. (CDC)

Limit Alcohol:
Some GLP-1 medications may increase the risk of pancreatitis. Alcohol is also a known risk factor for pancreatitis, so avoiding or limiting alcohol
consumption can be a wise precaution.
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Stay Hydrated:
Some GLP-1 medications can lead to dehydration, especially in the beginning. Drinking adequate water and monitoring for signs of dehydration can be important.
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Limiting Fatty Foods:
Some people experience gastrointestinal side effects when they consume large amounts of fatty foods while on GLP-1 medications. It might be
helpful to limit the intake of such foods. The information available through this portal provides general information about
potential lifestyle changes for participants taking GLP-1 medications and is basedon input from affiliated licensed clinicians. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your healthcare provider for personalized guidance regarding your health.